- Support Services
- Communications Division
Last Update: November 28 2018
The Communications Center is staffed with dedicated, State of Florida certified, Public Safety Telecommunicators that serve the citizens and visitors of Winter Garden, 24 hours daily, 365 days a year, including on holidays and during declared States of Emergency.
Our Communications Center serves as the primary Public Safety Answering Point (PSAP) for four municipalities which include: City of Winter Garden, Town of Oakland, City of Ocoee, and Town of Windermere. The Communications Center utilizes state-of-the-art equipment and the latest technology available in the industry to quickly and efficiently process calls for assistance.
The duties of our Public Safety Telecommunicators include:
- Call Handling – Public Safety Telecommunicators answer and respond to incoming emergency and routine calls for service via 9-1-1 and non-emergency lines. Calls for Fire and Emergency Medical Services are transferred to Orange County Fire Rescue Communications
- Radio – Dispatch law enforcement calls for service via an 800 Mhz radio system. Telecommunicators monitor a multi-channel radio system, handling various requests from Officers as well as other public safety agencies.
- Teletype – Operate state and national criminal information databases, checking for wanted persons, stolen vehicles, vehicle registrations, and other pertinent inquiries. Telecommunicators enter various records, such as missing persons and stolen vehicles, into these databases.
- House Check Requests – Are you going to be away from your residence? Contact the Communications Center and place your home on our extra patrol list. We will obtain pertinent information, including emergency contact numbers, that will help give you peace of mind while you are away.
Facts about Winter Garden’s Communications Center:
- In 2017 – approximately 36,100 911 calls and 50,700 non-emergency calls were received by the Winter Garden Police Department’s Communications Center.
- Of the 911 calls, 99.53 percent were answered within 10 seconds or less. This well exceeds the state’s established requirement of answering 90 percent of the calls within 10 seconds or less.
- Our 911 Center can receive text messages to 911; and since its inception in March of 2018, our center has processed 73 text-to-911 calls. However, it’s important to know that these calls can take longer to process, so it’s always best to call when you can and text when you can’t.