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251 West Plant St.
Winter Garden, FL 34787

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Communications Division

Last Update: January 14 2013

Our dedicated Public Safety Telecommunicators serve the citizens and visitors of Winter Garden, 24 hours daily, 365 days a year.  Our Communications Center serves as the primary Public Safety Answering Point (PSAP) for the City of Winter Garden.  Each day, the safety of our citizens and visitors, and the lives of our Police Officers depend on the trained, professional response of our Public Safety Telecommunicators.  The Communications Center is the first point of contact for the public who call the Police Department seeking public safety services.

The duties of our Public Safety Telecommunicators include:

  • Call Handling - Public Safety Telecommunicators answer and respond to incoming emergency and routine calls for service via 9-1-1 and non-emergency phone lines. Calls for Fire and Emergency Medical Services are transferred to Orange County Fire Rescue Communications.
  • Radio - Dispatch law enforcement calls for service via an 800 Mhz Radio System.  Dispatchers monitor a multi-channel radio system, handling various requests from Officers as well as other public safety agencies.
  • Teletype – Operate state and national criminal information databases, checking for wanted persons, stolen vehicles, vehicle registrations, and other pertinent inquiries.  Dispatchers enter various records, such as missing persons and stolen vehicles, into these databases.
  • House Check Requests - Are you going to be away from your residence?  Contact the Communications Center and place your house on our extra patrol list.  We will obtain pertinent information, including emergency contact numbers, that will help give you peace of mind while you are away. 

Facts about Winter Garden’s Communications Center:

  • In 2010 – 13,920  9-1-1 calls were received by the Winter Garden Police Department’s Communications Center
  • Of those calls, 97.51 percent were answered within 10 seconds or less, exceeding the state’s established requirement of answering 90 percent of the calls within 10 seconds or less.
  • 73.8 percent of our 9-1-1 calls came from cellular phones