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251 West Plant St.
Winter Garden, FL 34787

The Winter Garden Police Department Website should not be relied upon for emergency services and is no way designed to serve as an alternative to the emergency services provided by 911 telephone service. If you have an emergency do not hesitate to contact 911.

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FAQ’s

Last Update: December 13 2013

  1. How do I apply for a position with the Winter Garden Police Department?
  2. What can I do about speeding vehicles on my street?
  3. How does traffic radar work?
  4. How does a laser speed measuring device work?
  5. How can I protest a ticket?
  6. When I call the Police Department using 9-1-1, how does the dispatcher know where I live?
  7. I’m interested in starting a Neighborhood Crime Watch group in my neighborhood, what do I need to do?
  8. How do I obtain a copy of a police report?
  9. How do I obtain a copy of a crash report
  10. Sometimes in my neighborhood, I see things that seem out of place or unusual and people or vehicles who are suspicious. I don’t feel comfortable calling the police, can you tell me about the procedure?
  11. I keep getting harassing or annoying hang up phone calls. It’s driving me crazy…what can I do?
  12. I need to be fingerprinted for my employment, what do I need to do?
  13. What is the mailing address and Fax number at the Police Department?


How do I apply for a position with the Winter Garden Police Department?

Applications may be obtained from the Police Department. Hiring is done on an as needed basis. For more information contact Recruiting at 407-656-3636 ext. 4089


What can I do about speeding vehicles on my street?

Call the Police Department at 407-656-3636 ext. 2260 and explain your situation. Your complaint will be recorded and efforts will be made to monitor the traffic in your area.


How does traffic radar work?

A Radar device sends out a radio signal which is reflected off the target vehicle and back to the device. The device then calculates the speed of the vehicle and displays it in miles per hour to the operator. The Radar devices have built in calibration systems to ensure their accuracy. Each Radar device is tested each day they are in use. Despite popular belief, the radar operator is not required to show the offender the radar speed.


How does a laser speed measuring device work?

A Laser speed measuring device, unlike Radar, works using a light beam, which travels in a very narrow beam, and in a straight line, rather than a radio wave. Due to the very narrow beam, the Laser speed measuring device can be used to pick a specific target vehicle out of a group of vehicles. The Laser beam is reflected off the target vehicle and back to the device. The device then calculates the speed of the vehicle and displays it in miles per hour to the operator. The citation will reflect the speed you were traveling along with the distance from the device at the time it was checked.


How can I protest a ticket?

If you received a traffic ticket (citation) that you feel was unjustified or because of circumstances beyond your control, you may contest your traffic ticket in Court. You are welcome to call the Orange County Court House at (407) 667-6240, or you may stop by the Clerk of the Court, which is located at 475 W. Story Road, Ocoee, Florida, in the Orange County Services Building.


When I call the Police Department using 9-1-1, how does the dispatcher know where I live?

The Winter Garden Police Department, and other public safety entities in Orange County, utilizes the enhanced 9-1-1 system. When the dispatcher picks up the phone your address and phone number is immediately displayed on a screen. Cellular telephones do not display the exact address, however newer cellular phones will dispaly a general area the call is coming from.


I’m interested in starting a Neighborhood Crime Watch group in my neighborhood, what do I need to do?

Contact the Police Department and request to speak to the Crime Prevention Officer, who will then provide you with the information.


How do I obtain a copy of a police report?

If you have been involved in a police incident (excluding crashes), you may obtain a copy of the report from our Records Management Division located at the Police Department, three (3) working days after the date of the incident. Records business hours are 8 a.m. through 5 p.m., Monday through Friday, excluding holidays.


How do I obtain a copy of a crash report?

If you are a party involved in a traffic crash, an insurance company or an attorney you may obtain a copy of the crash report on-line by visiting www.buycrash.com. The fee for a crash report is $5. Note: access to crash reports is statutorily restricted during the first 60 days to involved persons, insurance companies and attorneys.


Sometimes in my neighborhood, I see things that seem out of place or unusual and people or vehicles who are suspicious. I don’t feel comfortable calling the police, can you tell me about the procedure?

At any given time police officers are patrolling the streets. The Winter Garden Police Department relies on its citizens to alert us to any unusual situations. Anytime someone calls, a dispatcher will take the information, ask questions, decide on what/whom to send, and the urgency of the call. We will respond to every call for service, however when all the officers are busy calls are answered based on priority. You may report a crime or suspicious activity and remain anonymous.


I keep getting harassing or annoying hang up phone calls. It’s driving me crazy…what can I do?

Call the Police Department. We will have an officer respond to talk with you and assess your situation. In some cases the officer may be able to stop your problem just by talking with the person responsible for making the calls or you may elect to sign a complaint and let the matter be settled in court.


I need to be fingerprinted, what do I need to do?

The taking of fingerprints is provided to Winter Garden residents only, at no charge. If you are a non-resident, and you are seeking employment within the City of Winter Garden , you will need a letter of verification, preferably on the business' letterhead stationary. You must present a valid photo identification card and you must provide your own fingerprint card. The fingerprint card MUST NOT be signed in advance by the person requesting the fingerprinting. It can only be signed in the presence of the staff taking the fingerprints. Fingerprinting is provided on Monday's only, from 4:00 pm until 7:00 pm .


What is the mailing address and Fax number at the Police Department?

The mailing address is: 251 W. Plant Street, Winter Garden, FL 34787.
The Fax number is (407) 877-0166.